FAQ

Metro Bike Share Basics

What is Metro Bike Share?

Metro Bike Share is now live! With up to 125 stations and approximately 1,400 bikes available 24 hours a day and 365 days a year, Metro Bike Share offers convenient round-the-clock access to a fleet of bicycles for short trips and to get to transit on your schedule. Metro Bike Share is an additional public transportation option for locals and visitors to get around Downtown LA, Pasadena, Port of LA and Venice. It is fast, fun and affordable!

Who is Metro Bike Share for?

Metro Bike Share is for everyone! Locals and visitors alike will be able to hop on a bike and ride, provided you are over the age of 16. Whether you are running an errand or heading to work, Metro Bike Share will allow you to conveniently hop on a bicycle at one station and return the bicycle to any other station in the system.

Where can I go with Metro Bike Share?

Everywhere! Well almost…you need to start and end your trip at a station. The pilot program is now in Downtown LA, Pasadena, Port of LA and Venice.

Is there an app?

Yes! The Metro Bike Share app is available for download on Google Play and App Store. For more information click here.

How were station locations chosen?

Community-selected station locations connect LA neighborhoods with an emphasis on museums, libraries, schools, retail, employment, residential, and transit hubs. You can see all station locations on the station map.

How do I use Metro Bike Share?

It’s easy! You can register your existing TAP card, or purchase a new TAP card and register it for Metro Bike Share here. For more information visit our how it works page.

Not ready to buy a Metro Bike Share pass? You can also walk up to any station kiosk and follow the instructions on the touch screen. You’ll need to use your credit or debit card to pay for trips in 30-minute increments.

How old do I have to be to ride?

Riders need to be at least 16 years old to use Metro Bike Share. Riders under 18 years old will need to have their parent or guardian purchase a pass for them.

Can I reserve a bike?

Sorry. Bikes are available on a first come, first served basis. You can see real time bike and dock availability any time on the station map, and in the app. Check the map before your trip!

What if there are no bikes at the station?

If there are no bikes at your station, follow the prompts on the kiosk screen to view the 3 closest stations with the number of available bikes at each station. You can also use the app or the website station map to locate an available bike. Both the website map and app provide real-time information about the number of available bikes and docks at each station.

What if I need to return a bike and a station is full?

If the station is full, you must find an open dock at another station and return the bike. If you need some extra time to do so, you can get an extra 15 minutes on your trip. Just follow the instructions on the touch screen. The best way to find your nearest available dock is to use the app.
Pro Tip: Always check the app or website station map before your ride, make sure there is a bike and dock available and avoid any unexpected surprises.

Are helmets required to ride Bike Metro?

Helmet use when using Metro Bike Share is strongly encouraged but not required by law for adults. Minors under 18 are required to wear a helmet by law.

Does Metro Bike Share ever close?

Metro Bike Share bikes are available 24/7/365. However, the Metro Bike Share system may be forced to close during inclement weather or other major events. If we have to close any station, we will alert riders via email, social media or SMS. Our customer service team is on hand from 7am to 10pm every day to assist you.

 

TAP Card & Interoperability

Will my TAP card work with Metro Bike Share?

Yes! But first you need to register it with Metro Bike Share online. To do this select the option to “Use an existing TAP card” when purchasing your Metro Bike Share pass. Using your TAP card for bike share means you need to provide a credit card to cover bike share charges, which is why special registration for bike share is required. Once registered, your TAP card is your key to access Metro Bike Share.

Note: Stored cash value on a TAP card may not be used for Metro Bike Share at this time. The credit card associated with your Metro Bike Share pass will be used for Metro Bike Share charges.

What if I don’t already have a TAP card?

No problem. We’ll send you one when you buy a Metro Bike Share pass. You can even load your new TAP card with transit fare at taptogo.net and use it to ride Metro bus and rail.

Will Metro Bike Share and Breeze Bike Share be interoperable?

Your regional TAP card can be your key to both bike share systems, the Metro bus & rail system, and 23 other TAP-enabled systems in LA County. You will be able to use the TAP card to access both bike share systems. However, you must register your TAP card separately with each system.

Breeze bikes cannot be locked in Metro Bike docking stations, and Metro Bikes cannot be locked at Breeze bike racks.

In the early phase of Metro Bike Share, you will need different accounts for Metro Bike Share and Breeze, and there are no transfer discounts. You Bike Share accounts are linked to, but separate from the regional TAP account. Plans for later phases include a single account for all systems, as well as affordable transfer rates for a seamless rider experience.

 

Pricing

Sounds too good to be true, how much?

Less than $1 a day! If you ride a lot, a $20 Monthly pass might be for you, but if you just ride occasionally you should consider our $40 Flex pass. See more information about passes and pricing.

I don’t want to buy a pass, I just want to ride. Can I do that?

Of course. You can walk-up to any kiosk to get a bike with your credit or debit card.  See more information about pricing.

I’ve purchased a pass. How soon can I ride?

Almost immediately. Give us a few minutes for your account to process and then you’ll be good to go. If you are waiting for your a shiny new TAP card to be delivered you can still ride,  just enter your phone number at the touch screen and you’re ready to go.

When does my Monthly pass or Flex pass period begin?

Your pass period begins as soon as you purchase it. If you don’t already have a TAP card, your new TAP card will arrive in about a week, but you can ride immediately. To ride Metro Bike Share while waiting for your TAP card, walk up to any station kiosk. When asked if you want to purchase a trip, select “I have a pass” and follow the prompts to get a bike. This will work any time you do not have your pass with you.

How do usage fees work?

Monthly Pass holders get up to 30 minutes of any trip free.

Flex Pass holders pay $1.75 per 30 minutes of their trip.

Walk-up customers pay $3.50 per 30 minutes of their trip.

A “Trip” begins when you remove a bike from any station dock point, and ends when you return it to any station dock point. You will know the bike is securely locked when you see a flashing green light and hear three beeps from the dock point.

Usage fees are for each thirty minute increment, and are not pro-rated to the minute. For example, if a Monthly Pass holder took a 45-minute trip, the cost would be $1.75: free for the first 30 minutes, plus $.1.75 for the second thirty minutes. If a Flex Pass holder took the same 45 minute trip the cost would be $3.50: $1.75 for each of the two 30 minute increments.

How often is my card charged?

Pass fees are charged when registration occurs and will automatically recur monthly or annually, depending on your pass type, unless you cancel your pass.

Monthly passes will have any usage fees charged to their card at the end of each 30-day period.

Flex passes will have any usage fees incurred during the previous month charged to their card on or near the 1st of every month. Flex passes automatically renew each year unless cancelled.

How do I switch my pass type?

Contact Metro Bike Share Customer Service at (844) 857-BIKE and we will be happy to help.

Can I take out more than one bike at a time?

You may only take out one bike at a time with your TAP card. However, you can take out up to four bikes at a time when purchasing Walk-up trips at the station kiosk.

How do I cancel my pass?

You can cancel or suspend your pass at anytime by logging in to your account and de-selecting auto-renew. Your TAP card will continue to work on busses and trains. Remember, you can reactivate your Metro Bike Share pass at any time.

 

Troubleshooting

What if a bike I checked out has a problem?

If you check out a bike and it has a problem, please return the bike to the nearest station call us at (844) 857-BIKE immediately so we can fix it.

What if I damage a bike?

Metro Bike Share bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if you cause obvious damage to an Metro Bike Share bike, you are responsible for the cost of repair. Please call us immediately at (844) 857-BIKE.

What if my pass is lost or stolen?

If you lose your TAP card, call us immediately at (844) 857-BIKE so we can cancel the card and get you a new one. Make sure you do this quickly to avoid unauthorized use on your account.

What if my bike is lost or stolen?

Immediately call us at (844) 857-BIKE. The Customer Service representative you speak with will ask you to fill out a Theft Report form. In addition, you MUST call or visit the police precinct in which the theft occurred within 24 hours and file a theft report. Your account may be charged for the cost of recovery or replacement of the bike. Please note, you must contact Metro Bike Share immediately.

What if I’m involved in a crash?

If anyone is injured, call 911 immediately. You should also call the police department in the jurisdiction the crash took place and file a report with an officer. This will help assure all important information is documented.

Within 24 hours of the incident, you must notify us of the crash by calling Customer Service at (844) 857-BIKE. The bike remains your responsibility until it has been properly locked at a dock, or handed over to a Metro Bike Share representative. Otherwise, you must secure the bike until you are able to return it to Metro Bike Share.

 

Managing Your Information

How do I receive (or stop) text notifications?

When signing up for a pass, you can choose to receive text notifications. This preference can be changed anytime afterwards by logging into your Metro Bike Share account and changing your account settings.

How do I change or update my credit card or TAP card information?

Please log in to your Metro Bike Share account to update your credit card or TAP card.

How does Metro Bike Share track my trip information?

Metro Bike Share bikes are equipped with an internal logging device that tracks the start and end point of each bike ride. After this information is transferred to the system and properly associated with the person who checked out the bike for that ride, the system uses algorithms to estimate the number of calories burned and carbon emissions avoided.

How do I find my personal ride statistics?

Information about the trips you’ve taken and other information about your rides on Metro Bike Share are posted to your account. You can log in to view your information which includes: date and time of your trips, duration of each trip, starting and ending points and any additional fees for those trips.

Am I financially responsible for the bike while I have it checked out?

Yes. As detailed in the User Agreement, you are responsible for the bicycle while it is checked out under your account. If something happens to the bicycle during your check-out, your account will be charged accordingly.

Can I loan my Metro Bike Share pass to someone else?

You are responsible for any bike checked out with your Metro Bike Share pass, as detailed in the User Agreement. If you lose your pass, call Customer Service immediately at (844) 857-BIKE so we can suspend the pass and prevent anyone else from using your pass to gain access to a bike for which you are financially responsible.