FAQ

Metro Bike Share is for everyone, whether you are running an errand or heading to work! Locals and visitors alike are able to hop on a bike and ride, provided they are over the age of 16.

Yes! The Metro Bike Share app is available for download on Google Play and App Store. For more information click here.

Community-selected station locations are assessed for feasibility, including sufficient sun exposure, space availability, and visibility.

Final station locations are identified through a community outreach process. This process includes recommendations from partner agencies, institutions, community groups and stakeholders.

To suggest a station or comment on a proposed one click here.

Riders need to be at least 16 years old to use Metro Bike Share. Riders under 18 years old will need to have their parent or guardian purchase a pass for them.

Sorry. Bikes are available on a first come, first served basis. You can see real-time bike and dock availability any time on the station map, and in the app. Check the map before your trip!

If there are no bikes at your station, use the app or the website station map to locate an available bike at the next closest station. Both the app and website map provide real-time information about the number of available bikes and docks at each station.

Helmet use when using Metro Bike Share is strongly encouraged but not required by law for adults. Minors under 18 are required to wear a helmet by law.

Metro Bike Share bikes are available 24 hours a day, everyday. However, the Metro Bike Share system may be forced to close during inclement weather or other major events. If we have to close any station we will alert riders via email, social media or SMS. Our customer service team is on hand from 7am to 10pm every day to assist you.

Electric Metro Bikes include a motor that provides assistance as you pedal. Electric Metro Bikes allow people to travel by bike faster and further with less physical effort on the part of the rider.

Electric Metro Bikes have “Electric Metro Bike” on both sides of the downtube for easy identification. Sign up and then use your TAP card or look up your account with your phone number at any Classic Metro Bike Share station to check out an Electric Metro Bike. Or use your credit or debit card at any Classic Metro Bike Share station. Check out our How it Works page to learn more.

Classic Metro Bike Stations with Electric Metro Bikes may be found by checking the online station map or in the Metro Bike Share app. Stations that have Electric Metro Bikes docked at them display a green lightning bolt symbol above the station icon.

Electric Metro Bikes provide pedal assistance up to speeds of 17 miles per hour. The motor in the Electric Metro Bike only provides assistance when you pedal.

The battery life for the Electric Metro Bike depends on many factors including terrain, riding style, temperature, and the weight of the rider and cargo being transported. Under ideal conditions, a full charge allows Electric Metro Bikes to travel about 30 miles before they need to be recharged. Electric Metro Bikes indicate how much of their total battery life remains on their display. We regularly monitor and charge batteries as needed.

In the unlikely event the battery on an Electric Metro Bike dies, the motor will stop providing pedal assistance. Fortunately, the motor does not add any noticeable drag when turned off. The lights on the bike will still function and you will still be able to shift gears, dock, undock, brake, and pedal like on a traditional bike.

If an Electric Metro Bike runs out of battery while you’re riding, you can either finish your trip or dock the bike at the closest station and undock another bike. Please call or text us at 844.857.BIKE or email us at support@bikeshare.metro.net to alert us that the battery has died.

Just like Classic Metro Bikes, riders need to be at least 16 years old to use Metro Bike Share and to ride an Electric Metro Bike. Riders under 18 years old will need to have their parent or guardian purchase a pass for them.

The laws for riding an Electric Metro Bike are the same as the laws for riding a traditional bike. Every lane is a bike lane, people on bikes may use a whole lane. Different municipalities have different laws regarding sidewalks, but we recommend to minimize riding on the sidewalk. Always yield to pedestrians. A bicycle is a vehicle, follow and obey all traffic lights and signs.

Electric Metro Bikes weigh about 50 pounds, which is only 3 pounds heavier than our Classic Metro Bikes.

Casual riders can unlock Electric Metro Bike for $1. The standard riding fare of $1.75 each 30 minutes applies thereafter. 30-Day, 365-Day, Business and Reduce Fare pass holders can continue to unlock Electric Metro Bikes for no additional fee!

Great! Log in to your existing TAP account and enroll in Metro Bike Share. Once you have enrolled, you can start riding!

Stored cash value on a TAP card may not be used for Metro Bike Share at this time. The credit card or debit card associated with your Metro Bike Share pass will be used for Metro Bike Share charges.

For issues related to your Metro Bike Share account contact Metro Bike Share customer serviced:
Email: support@bikeshare.metro.net
Call or text: (844) 857-BIKE

Please contact TAP Customer Service for issues related to your TAP account:

Email: customerservice@taptogo.net
Phone: 866.TAPTOGO (1.866.827.8646)
Mailing Address:
TAP Customer Service
One Gateway Plaza
Mail Stop 99-2-3
Los Angeles, CA 90012

Regular TAP cards expire after 10 years. Reduced Fare TAP card expiration dates vary, depending on the type of card. Check your card’s expiration date by logging into your TAP account, at a TAP Vending Machine or at a TAP Vendor location.

K-12 students are eligible to receive a Reduced Fare TAP card. To qualify, you must submit a Reduced Fare Application. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.

If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.

College and vocational students are eligible to receive a Reduced Fare TAP card. Submit a Reduced Fare application online at taptogo.net. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.

If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.

As a person with a disability, you may be eligible to receive a Reduced Fare TAP card. To qualify, you must submit a Reduced Fare Application. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.

If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.

Seniors* are eligible to receive a Reduced Fare TAP card. To qualify, you must submit a Reduced Fare Application. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.

If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.

* The qualifying age of a Senior may vary with each regional transit agency.

Of course! You can walk up to any kiosk or download the Metro Bike Share app to purchase a pass with your credit or debit card.

Almost immediately. Give us a few minutes for your account to process and then you’ll be good to go. Once you have purchased your pass you are ready to ride! Just download the Metro Bike Share app to access mobile bike checkout. You can also walk up to a Metro Bike Share station  and use your phone number at the kiosk to unlock a bike.

Your pass period begins as soon as you purchase it. Download the Metro Bike Share app to access mobile bike checkout. You can also walk up to a Metro Bike Share station and use your phone number at the kiosk to unlock a bike.

Contact Metro Bike Share Customer Service at (844) 857-BIKE and we will be happy to help.

You may only take out one bike at a time. However, you can take out up to four bikes at a time when purchasing 1-Ride trips with your credit or debit card at the kiosk.

If you purchase a 1-Ride at the kiosk you will be charged immediately for your first 30 minutes. Usage fees for trips over 30 minutes will be charged 24 hours after your bike is returned.

Promo codes can be entered at the checkout page. The discount will be immediately applied to the pass purchase if using a valid and eligible promo code.

If you check out a bike and it has a problem, please return the bike to the nearest station. Call us at (844) 857-BIKE immediately so we can fix it and so we can make sure you can continue to ride!

Metro Bike Share bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if you cause obvious damage to a Metro Bike Share bike, you are responsible for the cost of repair. Please call us immediately at (844) 857-BIKE.

If you lose your TAP card, call us immediately at (844) 857-BIKE so we can cancel the card and get you a new one. Or, log in to your TAP account and report your lost or stolen TAP card by clicking “My TAP Cards”, navigate to the drop-down menu next to the card you wish to suspend and click “Report Lost or Stolen Card.” Make sure you do this quickly to avoid unauthorized use on your account.

Immediately call us at (844) 857-BIKE. The Rider must report the bike disappearance or theft to the local Police Department where theft occurred within 24 hours. Metro Bike Share will consider timely reporting of a stolen or lost bike and a police report when assessing any cost associated with the Rider’s responsibility for the bike.

The Customer Service representative you speak with will ask you to fill out a Theft Report form. In addition, you MUST call or visit the police precinct in which the theft occurred within 24 hours and file a theft report. Your account may be charged for the cost of recovery or replacement of the bike. Please note, you must contact Metro Bike Share immediately.

If anyone is injured, call 911 immediately. You should also call the police department in the jurisdiction the crash took place and file a report with an officer. This will help assure all important information is documented.

Within 24 hours of the incident, you must notify us of the crash by calling Customer Service at (844) 857-BIKE. The bike remains your responsibility until it has been properly locked at a dock, or handed over to a Metro Bike Share representative. Otherwise, you must secure the bike until you are able to return it to Metro Bike Share.

When signing up for a pass, you can choose to receive text notifications. This preference can be changed anytime by logging into your Metro Bike Share account and changing your Profile settings.

Our system uses RFID technology in your card, the bikes, and at the station to track your trip’s start and end points. The system then uses algorithms to estimate calories, miles, and carbon emissions.

Yes. As detailed in the User Agreement, you are responsible for the bicycle while it is checked out under your account. If something happens to the bicycle during your check-out, your account will be charged accordingly.

You are responsible for any bike checked out with your Metro Bike Share pass, as detailed in the User Agreement. If you lose your TAP card, call Customer Service immediately at (844) 857-BIKE so we can suspend your TAP card and prevent anyone else from using it to gain access to a bike for which you are financially responsible.

To change your pass, log into your TAP account, navigate to “My Programs”, and select “Change” below your active Metro Bike Share pass.

Or, contact Metro Bike Share Customer Service at (844) 857-BIKE and we will be happy to help.