Earn points. Get rewards.
Earn one point for every ride you take as a 30-Day or 365-Day Passholder. Complete special tasks and earn even more points. In a system as large as Metro Bike Share, there are stations that need bikes, and there are docks that yearn to be free. Extra points are earned for checking out bikes from full stations or returning bikes to empty ones. Use the Metro Bike Share app to locate stations with special tasks. Redeem points in the Pedal Perks store for rad gear. It’s that simple!
FAQ
Do I need to be a current Passholder to earn points?
Yes, you need to be a current 30-Day or 365-Day Passholder to earn points.
Do I need to be a current passholder to redeem my points?
Yes, you need to be a current 30-Day or 365-Day Passholder to redeem points. If your pass expires, points are held in your account until you renew your pass. Once you renew your pass, you may redeem points.
I thought I won points, why don’t I see them?
Pedal Perk points are based on a dynamic set of live rules that update and refresh in real time. If you think you should have been awarded points but were not, a few factors could be in play: points take a few hours to register on your scoreboard, the map may have updated before you checked out or returned a bike, you might have committed a counteraction, or might not have docked your bike properly. Points will not be awarded retroactively.
Please contact customer support at support@bikeshare.metro.net or call/text us at 844-857-2453 if you think there is an inaccuracy with your points.
Is there a maximum number of points I can earn?
No.
I placed an order, how long can I expect to receive a confirmation?
Our team manually processes orders, so expect a confirmation within 24-48 hours. Please, note our system does not send an automatic order confirmation at the time of order, but we did receive it!
Can I cash in my points for money, or other prizes?
Points can only be redeemed at the Pedal Perks store in the app.
I have suggestions, comments, or questions for Pedal Perks, where do I send them?
Please email support@bikeshare.metro.net or call/text us at 844-857-2453.
How to Earn Extra Points
Extra points are earned by bringing a bike to stations with a purple down arrow.
Points are earned by taking a bike from stations with a pink up arrow.
Complete a checkout and a return bike tasks in a single trip for maximum points!
What are counteractions?
Extra points are NOT awarded for trips that cancel out another action. These include:
No extra points are awarded when return tasks are active for your checkout and return stations.
No extra points are awarded when checkout tasks are active for your checkout and return stations.
No extra points are awarded for a roundtrip.
No extra points are awarded for checking out a bike within 15 minutes of returning the bike to a station with either a checkout or return task.