Riders can contact Metro Bike Share Customer Service for help. Email: BuyInBulk@bikeshare.metro.net Call or text: 844.857.BIKE
How do recipients with an existing Metro Bike Share account redeem their pass?
1. Log in to your Metro Bike Share account. 2. Select “Renew or Change Pass.” 3. Go to “Pass Options.” 4. Choose the pass type associated with your promo code…. Read more »
Do recipients need a credit or debit card on file?
Yes. Even though the cost of the pass is free to your recipients, they must provide a valid credit or debit card on file at the time of sign-up to… Read more »
How do recipients redeem their promo codes?
Recipients can redeem promo codes in the Metro Bike Share app or on the Metro Bike Share website when signing up for a 30-Day or 365-Day Pass. 1-Ride Pass promo codes can… Read more »
Can I resell these passes?
No. Buy in Bulk passes cannot be resold. They are intended only for distribution to your employees, participants, or program members.
Do these passes expire?
Yes. These passes are valid one year from purchase date, but with all the fun bike rides your guests will take it shouldn’t be any problem using them before the… Read more »
Am I or my organization liable for user safety?
The riders are responsible for their safety per the user agreement they accept upon sign up. See User Agreement here.
Who is responsible for usage fees?
The rider is responsible for paying usage fees for rides that are longer than 30 minutes. The business or organization who distributes these passes is not responsible.