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How do usage fees work and when does my trip start and end?

Posted on September 29, 2018October 31, 2019 by Narek Onanyan

A “trip” begins when you remove a bike from any station dock point, and ends when you return it to any station dock point. Smart Metro Bikes can be locked… Read more »

How do I use a promo code to sign up for a pass?

Posted on September 29, 2018 by Narek Onanyan

Promo codes can be entered at the checkout page. The discount will be immediately applied to the pass purchase if using a valid and eligible promo code.

When will I be charged for a 1-Ride purchase?

Posted on July 12, 2018September 17, 2019 by Narek Onanyan

If you purchase a 1-Ride at the kiosk you will be charged immediately for your first 30 minutes. Usage fees for trips over 30 minutes will be charged 24 hours… Read more »

Can I take out more than one bike at a time?

Posted on March 24, 2015September 17, 2019 by Sam Margulies

You may only take out one bike at a time with your TAP card. However, you can take out up to four bikes at a time when purchasing 1-Ride trips… Read more »

How do I switch my pass type?

Posted on March 24, 2015September 29, 2018 by Sam Margulies

Contact Metro Bike Share Customer Service at (844) 857-BIKE and we will be happy to help.

How often is my card charged?

Posted on March 24, 2015September 29, 2018 by Sam Margulies

Pass fees are charged when Metro Bike Share enrollment occurs. Depending on your pass type, you may opt-in to auto-renewal. For all pass types purchased through TAP, usage fee billing… Read more »

When does my 30-Day and 365-Day pass period begin?

Posted on March 24, 2015September 21, 2021 by Sam Margulies

Your pass period begins as soon as you purchase it. Download the Metro Bike Share app to access mobile bike checkout. If you are using the Classic Metro Bike Share… Read more »

I’ve purchased a pass. How soon can I ride?

Posted on March 24, 2015September 21, 2021 by Sam Margulies

Almost immediately. Give us a few minutes for your account to process and then you’ll be good to go. Once you have purchased your pass you are ready to ride!… Read more »

I don’t want to buy a pass, I just want to ride. Can I do that?

Posted on March 24, 2015September 29, 2018 by Sam Margulies

Of course. You can walk up to any kiosk to get a bike with your credit or debit card.

How much does Metro Bike Share cost?

Posted on March 24, 2015September 17, 2019 by Sam Margulies

Less than $1 a day! Depending on the pass you choose. If you ride a lot, a $17 30-Day Pass might be for you. But if you ride occasionally you… Read more »

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