The best experience to sign-up, create an account and pay for your Metro Bike Share pass is to download the Metro Bike Share App – especially for international users. Metro… Read more »
How do usage fees work and when does my trip start and end?
A “trip” begins when you remove a bike from any station dock point, and ends when you return it to any station. Regular riding fare is $1.75 for each 30… Read more »
How do I use a promo code to sign up for a pass?
Promo codes can be entered at the checkout page. The discount will be immediately applied to the pass purchase if using a valid and eligible promo code.
When will I be charged for a 1-Ride purchase?
If you purchase a 1-Ride at the kiosk you will be charged immediately for your first 30 minutes. Usage fees for trips over 30 minutes will be charged 24 hours… Read more »
Can I take out more than one bike at a time?
Yes! However, checking out multiple bikes only works when a 1-Ride pass is purchased. Follow the steps below, when you want to check out multiple bikes (up to 4) in… Read more »
How do I switch my pass type?
Contact Metro Bike Share Customer Service at (844) 857-BIKE and we will be happy to help.
How often is my card charged?
Pass fees are charged when Metro Bike Share enrollment occurs. Depending on your pass type, you may opt-in to auto-renewal. Auto-renewal can be updated at any time by logging into… Read more »
When does my 30-Day and 365-Day pass period begin?
Your pass period begins as soon as you purchase it. Download the Metro Bike Share app to access mobile bike checkout. You can also walk up to a Metro Bike… Read more »
I’ve purchased a pass. How soon can I ride?
Almost immediately. Give us a few minutes for your account to process and then you’ll be good to go. Once you have purchased your pass you are ready to ride!… Read more »
I don’t want to buy a pass, I just want to ride. Can I do that?
Of course! You can walk up to any kiosk or download the Metro Bike Share app to purchase a pass with your credit or debit card.