If you lose your ID and PIN, please call or text our customer service team (844) 857-2453.
What if I didn’t receive my ID and PIN?
If you did not receive an ID and PIN, please call or text our customer service team (844) 857-2453.
How do I check out a Smart Metro Bike?
After paying for a pass, you can check out a Smart Metro Bike using a TAP card registered for Metro Bike Share, the B-Cycle app, or your 6-digit checkout ID… Read more »
Do Smart Metro Bikes have to be returned to a station?
Riders will be charged a $2 convenience fee when a Smart Metro Bike is locked outside of a station within the Smart Metro Bike service area. Riders are responsible for… Read more »
What happens if I don’t release a Smart Metro Bike before the U-lock locks again?
The bike will register as “returned” and you will be required to check it out again.