If anyone is injured, call 911 immediately. You should also call the police department in the jurisdiction the crash took place and file a report with an officer. This will help assure all important information is documented.
Within 24 hours of the incident, you must notify us of the crash by calling Customer Service at (844) 857-BIKE. The bike remains your responsibility until it has been properly locked at a dock, or handed over to a Metro Bike Share representative. Otherwise, you must secure the bike until you are able to return it to Metro Bike Share.