What if my pass is lost or stolen?

If you lose your TAP card, call us immediately at (844) 857-BIKE so we can cancel the card. Or, log in to your TAP account and report your lost or stolen TAP card by clicking “My TAP Cards”, navigate to the drop-down menu next to the card you wish to suspend and click “Report Lost or Stolen Card.” Make sure you do this quickly to avoid unauthorized use on your account.