To change your pass, log into your TAP account, navigate to “My Programs”, and select “Change” below your active Metro Bike Share pass. Or, contact Metro Bike Share Customer Service… Read more »
Can I loan my Metro Bike Share pass to someone else?
You are responsible for any bike checked out with your Metro Bike Share pass, as detailed in the User Agreement. If you lose your TAP card, call Customer Service immediately… Read more »
Am I financially responsible for the bike while I have it checked out?
Yes. As detailed in the User Agreement, you are responsible for the bicycle while it is checked out under your account. If something happens to the bicycle during your check-out,… Read more »
How does Metro Bike Share track my trip information?
Our system uses RFID technology in your card, the bikes, and at the station to track your trip’s start and end points. The system then uses algorithms to estimate calories,… Read more »
How do I change or update my credit card or TAP card information?
You can update this information online or in the Metro Bike Share app by logging into your account and selecting “Billing Info” or “TAP Card.” If you are enrolled through… Read more »
How do I receive (or stop) text notifications?
When signing up for a pass, you can choose to receive text notifications. This preference can be changed anytime by logging into your Metro Bike Share account and changing your Profile… Read more »
How do I cancel my pass?
We’re sad to see you go! To cancel your pass on TAPtogo.net, log into your TAP account, navigate to “My Programs”, and select “Cancel Pass” on the menu below your… Read more »