Immediately call us at (844) 857-BIKE. The Rider must report the bike disappearance or theft to the local Police Department where theft occurred within 24 hours. Metro Bike Share will… Read more »
What if my pass is lost or stolen?
If you lose your TAP card, call us immediately at (844) 857-BIKE so we can cancel the card. Or, log in to your TAP account and report your lost or… Read more »
What if I damage a bike?
Metro Bike Share bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if… Read more »
What if a bike I checked out has a problem?
If you check out a bike and it has a problem, please return the bike to the nearest station. Call us at (844) 857-BIKE immediately so we can fix it… Read more »
What if I’m involved in a crash?
If anyone is injured, call 911 immediately. You should also call the police department in the jurisdiction the crash took place and file a report with an officer. This will… Read more »